Anil Yadav

Senior Vice President & Head of Global Business Services Philips

Anil is the Head of Philips’ Global Business Services. Anil brings over 21 years of work experience in building and leading Global Business Services/ in‐house centers in India for global organizations. His knowledge and understanding of the GBS organization growth trajectory is spread across a wide spectrum of businesses and functional areas. Having previously worked as the Head of Business Operations in Novartis, Anil is credited with leading the company’s global setup to create industry‐leading analytics, medical operations and patient access teams. This included moving work from 40+ countries to the global hubs in Hyderabad and Dublin. He has also enjoyed extensive stints in several global firms, HP, Capital One and Genpact, to name a few. In addition to his specialization in building new centers and setting up functions, Anil also has in‐depth experience related to establishing analytics organizations in India. He strongly believes in building and sustaining high performance teams and is a certified change practitioner and Lean Six Sigma Master Black Belt. Anil holds an MBA from IILM, The Integrated Institute of Learning and Management.

Conference Day Two: May 15th, 2024

8:30 AM Pioneers Panel: Rethinking and Restructuring the Stakeholder Engagement Model for Alignment on Purpose and Enhanced Trust & Experience

The demand for high-quality stakeholder experience and strategic alignment makes it imperative for GBS organisations to rethink how they connect and engage with their stakeholders and customers. This session will be focusing on the how, highlighting different structures and approaches taken by industry pioneers. 

·       Rethinking and redesigning an effective stakeholder engagement model: what are the different approaches? 

·       Identifying the moments that matters for stakeholder engagement

·       Going beyond the single point contact: how are you structuring the network for stakeholder management?

·       Building a stakeholder management network

·       Leverage the service management platform to drive customer centricity

·       How are we measuring the success of stakeholder management? 

Check out the incredible speaker line-up to see who will be joining Anil.

Download The Latest Agenda