Ellen Cnudde

Head of GBS Strategy and Value Realization Bayer

Ellen currently leads the Strategy and Value Realization team for Bayer’s Global Business Services. Building further on a strong foundation, the new GBS strategy for Bayer aims to increase the operation excellence within its centers, deliver additional value to the business and generate more insights, and ultimately bring this ambition to life by empowering the more than 5000 individuals that form GBS at Bayer. Prior to joining Bayer, Ellen supported multiple large corporations as a Management Consultant in the development and implementation of their GBS strategy, design of continuous improvement programs and implementation of digital enablers.

Conference Day One: May 14th, 2024

3:30 PM Developing & Refining a Service Excellence Mindset: Creating Customer Value by Addressing Business Pain Points

For many shared services organisations that do not have a mandate, value selling customer management is critical to their success. Successfully predicting and addressing customer pain points often means a greater step towards becoming a valued partner of choice. Join this session to hear practical insights on how to achieve that:

·       Define a framework of clear roles and responsibilities

·       Identify and address customers true business needs and pain points

·       Developing an integrated interface to deliver frictionless customer experience

Check out the incredible speaker line-up to see who will be joining Ellen.

Download The Latest Agenda