11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Main Conference Day 3 & Masterclasses
Wednesday, May 13th, 2020
12:00 PM Interactive Panel Discussion: From efficiency to experience: What does it take to make the paradigm shift?
· Creating a “Wow” experience for customers: what are the effective tactics to do that?
· How to take a consumer driven approach in technology implementation?
· How does empathy and design thinking improve customer experience in shared services model?