Fausto Grelli

Vice President Enterprise Service Management, GBS PepsiCo

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

8:00 AM Workshop A4 ESTABLISHING AN EFFECTIVE SERVICE MANAGEMENT FRAMEWORK TO DRIVE NEXT-LEVEL SHARED SERVICES MATURITY

In order for GBS organisations to streamline their service delivery and customer experience, they need to rethink their service management framework. The task is becoming increasingly complex given the ever-expanding services functions/areas. Join this session to hear how to:  

·       Organise Service Management and to interact with the internal customers across the different matrix dimensions

·       Set up key business partnering roles to provide dedicated single point contacts

·       Leverage service management platform to drive customer centricity

Check out the incredible speaker line-up to see who will be joining Fausto.

Download The Latest Agenda

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