NOT JUST A CONFERENCE. A COMMUNITY.

10 - 13 May 2027 | Estoril Congress Center, Estoril, Portugal

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Fausto Grelli

Head of Enterprise Service Management McDonald’s

Fausto Grelli leads Enterprise Service Management in McDonald's Corp., with responsibility for Service, Process and Experience Excellence, as well as Knowledge Management. Has a strong track record in digitally transforming GBS, HR, Finance, Procurement and IT organizations, fostering cultures of service and process excellence that enable sustainable growth. An innovator in Enterprise Service Management, he operates at the forefront of automation, AI and digital experience, and has successfully built and scaled global shared services and capability centers across highly regulated and complex environments.

Check out the incredible speaker line-up to see who will be joining Fausto.

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