11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Grace Winters, SSC Director at Abbott
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Grace Winters

SSC Director

Check out the incredible speaker line-up to see who will be joining Grace.

Download The Latest Agenda

Agenda Day 1

Monday, May 13th, 2019

6:10 PM SSON Impact Awards

Your 2019 Judging Panel:

Bobby Abrahams Vice President Finance Transformation, AstraZeneca
Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
Kay Flynn, General Manager Global Business Services, Eli Lilly
Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew
Grace Winters, SSC Director, Abbott
Andrew Parris, Director of Shared Services, Tarmac
Kamila Grembowics, Senior Vice President Global Business Services, Adidas
Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres
Mike Stops, Group Director Service Centres, NSG
Irina Chernousenko, GBS Consultant, JLL
Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania

Agenda Day 2

Tuesday, May 14th, 2019

8:50 AM Digitalising Outsourcing Transformation – The Future of the Industry

It is undeniable that the rise of automation, analytics, and artificial intelligence (AI) has vast implications for the future of the outsourcing industry. The pace at which these industries have ballooned has led to the death of the FTE model, but the theory that outsourcing and digitization are mutually exclusive, is false. Focusing on omni-channel experiences, leveraging efficiencies through implementing intelligent automation, and creating customized experiences is becoming the norm, but precisely how are outsourcing trends impacting the SS/GBS industry?.
This panel will explore the key trends impacting business services; How far into the transformation journey are we, what are the challenges that the industry faces. What are the elephants in the room that we need to address in this journey?