As Agentic AI rapidly becoming the centre of conversations in the GBS community, GBS, BPO and consulting leaders are actively working with clients to reshape how work is done through AI-driven automation, self-optimising processes, and look to redefine the role of human expertise and skills. This panel brings together senior leaders from EY, KPMG, IBM, and other industry pioneers to explore the key innovations they are working on right now, what the future holds for our community, and more importantly, how can we best prepare for the inevitable rise of Agentic AI. Key questions we will look to answer in this panel include:

·       What does "Agentic GBS" mean, and how does it differ from traditional models?

·       Will AI-driven automation and intelligent workflows replace traditional BPO services?

·       How should GBS and BPO providers reposition themselves to offer value beyond cost efficiency?

·       What does Agentic AI tech stack look like in the era of Agentic AI?