11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal

Marina Kabirova

Managing Director of Shared Services Center and Head of Operations
Raiffeisen Bank

Agenda Day 1

Monday, May 13th, 2019

4:00 PM The New Future of Operational Excellence in Shared Services

In the five years since Raiffeisen SSC was created from scratch, this service organisation has developed into a multifunctional 1,400 FTE customer-centric hub which works 24/7 and specialises in high-value operations. 

In this session, learn how they have shifted from the “efficiency first” mind-set, and are now re-evaluating their ways of working with the customer in mind. Discover how they are continuously adapting to customer feedback, looking at implementation and an agile approach to deliver business objectives, and understand how “self leadership” is helping them to prepare their teams to support the future vision of shared services. 

Check out the incredible speaker line-up to see who will be joining Marina.

Download The Latest Agenda