11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Managing Director of Shared Services Center and Head of Operations
Agenda Day 1
Monday, May 13th, 2019
In the five years since Raiffeisen SSC was created from scratch, this service organisation has developed into a multifunctional 1,400 FTE customer-centric hub which works 24/7 and specialises in high-value operations.
In this session, learn how they have shifted from the “efficiency first” mind-set, and are now re-evaluating their ways of working with the customer in mind. Discover how they are continuously adapting to customer feedback, looking at implementation and an agile approach to deliver business objectives, and understand how “self leadership” is helping them to prepare their teams to support the future vision of shared services.