Finding people who bring fresh ideas, perspectives, and the right energy isn’t always the hard part, creating places where they’re seen, supported, and able to grow can be just as challenging. Too often, our legacy ways of working unintentionally keep doors closed to those who could make us stronger. This discussion is about how we can all do better. We’ll talk honestly about what gets in the way, what’s working, and how to build a culture where everyone belongs and can see a future for themselves.

• Recognise bias where it hides and change the way you hire

• Create spaces where mentorship and belonging come naturally

• Set goals that hold you accountable, and inspire others to do the same

To close, you will need to define three tangible first moves that you will make to better build a diverse workforce.

The playbook for GBS delivery locations is being rewritten. Rising costs, shrinking talent pools, and geopolitical volatility are pushing leaders to question long-held assumptions about where services should sit. Offshoring may still deliver savings, but for how much longer with the emergence of Agentic AI? Nearshore hubs, hybrid networks, and managed service partnerships are emerging as powerful alternatives for organisations seeking agility and resilience. Join this interactive discussion to share the latest thinking on location strategies to stay competitive in a turbulent global environment.

· Optimise costs by evaluating the real trade-offs between offshore, nearshore, and hybrid approaches

· Strengthen resilience through distributed delivery models that mitigate regional and geopolitical risks

· Unlock high-value talent pools by leveraging nearshore hubs with strong digital and innovation capabilities