11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Main Conference Day 2
Tuesday, May 12th, 2020
8:00 AM #SSOWomen Breakfast
Main Conference Day 3 & Masterclasses
Wednesday, May 13th, 2020
In today’s agile, customer-centric world, SSO leaders need to be able to exhibit skillsets beyond the traditional and transactional. The ability to respond quickly to fast- changing external factors, to create collaborative, innovative and cultures across global organisations is critical for a forward-looking Business Services professional.
In this session, discover how to create a team and a culture of business innovators, and how to create not only a culture of continuous improvement, but a company culture that thrives off of service excellence.
In this session, hear from two SSO leaders about how they are looking at the transformation of their internal capabilities as their wider industry transforms. Learn how they are ramping up their value-add capabilities, redefining their leadership, looking at elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow.
In this session, participants will discuss the core competencies required in an ever-changing SSO environment, and will leave the conference with solid takeaways about how to build a SSC team that excels, and how to develop your own leadership capabilities into the 2020’s.