There is a lot of hype around Generative AI, but many of us are still on the hunt for practical examples of its applications within business services. During this session, we invite those that have applied Generative AI in their shared services and GBS to give us the highlights of the successes and lesson’s learned.

·       What do the the business cases look like for Generative Ai and how can you build them up in your organisation?

·       Who should own Generative AI projects within the organisation?

·       Sharing the real-life examples of Generative AI applications

There is no doubt that Generative AI will continue to be one of the biggest disruptive forces in the GBS and shared services space in 2024. This Pioneers panel will draw the most experienced experts in the space to discuss the progress, implications and some of the concerns around Generative AI implementation:

·       Where are the biggest opportunities for applying Generative AI in GBS? 

·       Are we building the right business cases for Generative AI?

·       How can we find easy ways to boost productivity with Generative AI?

·       What’s the ripple effect of automating activities through Generative AI: how to find the balance? 

·       Grappling with the ethics around Generative AI implementation: just because we can do something should we be doing something?

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Gold and Silver pass holders only.