11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Agenda Day 1
Monday, May 13th, 2019
5:00 PM Overcoming Objections and Starting the Engine of Change - Accelerating Towards Multifunctional Business Services
In this transformative case-study, hear how £26bn turnover automotive giant Jaguar Land Rover is revolutionising its organisational set up to incorporate a multifunctional business services organisation which can scale and deliver at pace. Discover how this organisation is combating objection handing and is successfully leveraging the maturity of its parent company’s GBS organisation, Tata Motors, through knowledge sharing, automation, and a focus on end-to-end ownership
•How to build a SSC brand, vision and values, internally and externally
•Getting buy-in…getting senior leaders to support transformation and change
•How to successfully implement enhanced processes to time, scale, and delivery.