Sandy Khanna

Managing Director, Group Business Services BT

Main Conference Day 3 & Masterclasses

Wednesday, May 13th, 2020

12:00 PM Closing Panel: A reality check to reset for the future of GBS

No one would argue that frictionless delivery, stakeholder management, process improvement shouldn't be front and center in every GBS leader's mind. But, as a model, not a function, GBS will always be impacted by whatever challenges that confront their enterprises.  Margin pressures, check--GBS is in vogue. New CEO and power structure--perhaps a different story. So what's the future of GBS, given that it's an adaptive model? What trends will increase or decrease its impact? And what should the model do to get out of the circle of responding to business conditions, changing its potential to create sustainable value? Deborah Kops will moderate a panel of industry leaders with particularly strong opinions on the future of GBS. 

Check out the incredible speaker line-up to see who will be joining Sandy.

Download The Latest Agenda