11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Sandy Khanna, Managing Director, Group Business Services at BT
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Sandy Khanna

Managing Director, Group Business Services

Check out the incredible speaker line-up to see who will be joining Sandy.

Download The Latest Agenda

Agenda Day 1

Monday, May 13th, 2019

4:30 PM Lessons Learnt Panel: Gaining a Seat at the Strategy Table

Everyone knows that SSOs are no longer the places for solely transactional work, but for many, the term “shared service” still holds negative connotations. Hear from SSO leaders who are successfully challenging the established perception of business services and have become truly valued business partners. 

Points covered will enable you to:
• Prove the value of your service
• Raise the profile of Business Services within your organisation
• Uncover the emerging role of social media in employee engagement and BSO business development
• Should you be customer-centric or business partner focussed?