08 - 11 September, 2020 | Estoril Congress Center, Estoril, Portugal
Sanjay Patel, SVP and Global Head of Takeda Business Solutions at Takeda
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Sanjay Patel

SVP and Global Head of Takeda Business Solutions

Check out the incredible speaker line-up to see who will be joining Sanjay.

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Main Conference Day 2

Tuesday, May 12th, 2020

9:10 AM Reimagine and recreate GBS for the future: Creating partnership powered operations

As we gaze deep into the future and what’s required of for GBS organisations, bold shots must be called to re-create GBS from service centres to solution centres. In this session, hear how a pioneering organisation has transcended the concept of service organisations instead creating integrated and valued business partnerships. Discover:
·         Recreate the new vision for GBS organisation to become a solution centre and true business partner: leading the culture change
·         Develop a new GBS organisational structure and delivery model to support the vision
·         3 pillars for capability development and delivery: Operate, Improve, Transform
·         Where are we at now: Our new approach to automation, CX and employee engagement