As we gaze deep into the future and what’s required of for GBS organisations, bold shots must be called to re-create GBS from service centres to solution centres. In this session, hear how a pioneering organisation has transcended the concept of service organisations instead creating integrated and valued business partnerships. Discover:
·Recreate the new vision for GBS organisation to become a solution centre and true business partner: leading the culture change
·Develop a new GBS organisational structure and delivery model to support the vision
·3 pillars for capability development and delivery: Operate, Improve, Transform
·Where are we at now: Our new approach to automation, CX and employee engagement
Check out the incredible speaker line-up to see who will be joining Sanjay.
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