Rethinking the Role of the Workplace in Business Strategy

Workplace and CRE leaders are stepping into a new role: turning offices from background infrastructure into a workplace operating system that drives talent, culture, and resilience. In this WorkX article, Bill Callahan (Seismic), Nichole Aguinaga (Tandem Diabetes Care), and Alejandro Rivero (Davidson Kempner Capital Management LLC) share how they are rethinking space, services, and data so the workplace becomes a true competitive advantage.

Inside you will learn:

• How workplace experience functions as social infrastructure that shapes engagement, belonging, and retention.
• How leading teams use granular utilization and demand data to guide design and portfolio decisions, not just report occupancy.
• Ways to build resilience into your footprint through lease options, sublets, and co working that keep portfolios agile under pressure.
• How to rebalance spend from fixed on site services toward experience as a service, shared vendors, and hospitality that people actually use.
• What it means to design the workplace as an operating system, with a clear 12 month brief for CRE, workplace, and facilities teams.

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