Whether you are ready for it or not, if there is a single acronym that is causing the most excitement for shared Services today, it is "GBS" (Global Business Services). As for every evolving strategy, however, the term is full of conflicting implications. To shed some light on what is really going on, we held a closed-door session on the subject at North Americaâs largest Shared Services & Outsourcing gathering, and asked respected consultant and industry veteran Rober...
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