New Offshore Markets: Amazon delivers customer service from South Africa

Online retailer Amazon’s customer service center is based in Cape Town and aims to grow to 1400 employees by end of this year. Research firm Ovum recently interviewed senior site leader, Scott Sommers, to find out more about the facility and Amazon’s experience in offshoring its customer service to South Africa. From a customer services perspective, Amazon’s Cape Town facility is a major delivery hub, servicing: All inbound customer service for the US, UK and German retail... To continue reading this story Click Here