New Offshore Markets: Amazon delivers customer service from South Africa

Barbara Hodge
Posted: 10/08/2012

Online retailer Amazon’s customer service center is based in Cape Town and aims to grow to 1400 employees by end of this year. Research firm Ovum recently interviewed senior site leader, Scott Sommers, to find out more about the facility and Amazon’s experience in offshoring its customer service to South Africa. From a customer

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Barbara Hodge
Posted: 10/08/2012

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