“Location” is a significant component of the Shared Services and GBS model, determining performance and competitive advantage.
It is a component not only under review, but constantly changing. Most companies are actively considering the “optimal” footprint to support their services delivery objectives – considering cost, quality and risk along with access to new skillsets that are needed.
This report by SSON Research & Analytics considers the relationship between risk, global footprint, and growth objectives, based on an extensive industry survey. It determines not only where GBS/SSOs are currently located but where they plan to expand ... and why!
The Research Insight Report series is usually only accessible through SSON R&A subscription. For a limited time only, download your complimentary copy here.