The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journeys. As many of today's advanced Shared Services models incorporate "Asia" as a strategic driver of value-add service delivery, it is important that regional practitioners and leaders educate themselves about GBS, no matter what their current model. For while effective service delivery against pre-agreed SLA's is one driver of value add, a true GBS builds on the cost benefits of traditional Shared Services.
This article identifies what differentiates GBS and offers suggestions on how and why you should be working towards it.
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