New developments in technology, workplace design, and compensation emphasize collaboration, virtual teams, and rewards based on outputs, not inputs. How are SSC characteristics changing?
Over the past 10 years HR organizations have moved to the Ulrich model, so that today HR presents itself to the business units as a "partner" – with HR Centers of Excellence enhancing HR effectiveness, and HR SSCs improving efficiency.
With "talent" now a crucial competitive differentiator, HR is being asked to deliver on a number of wide-ranging metrics including ‘cost of service,’ ‘employee satisfaction,’ and ‘employee engagement.’
Find out how these changes have impacted SSC structure, service level, and technology, in this Whitepaper.
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