HR services

Metrics are the lifeblood of your HR operations. By focusing on the right data points, you ensure that your HR team’s efforts align with the wider organization.

Read on to learn about BSW Health's HR transformation that led to over 15 paper forms being eliminated and ultimately won SSON's HR Impact Award.

The transformational approach to HR Shared Services: What drives success, performance, and results?

The true game changer, as we are discovering, promises to be “data”

Great leaders offer so much more than business knowledge and strategy. Here's a wide-angle view of "leadership" in the new age

How do you leverage data for the decisions taken in HR Services the 'Amazon way'?

How Ericsson's HR Services team is meeting the challenge of Local Delivery in a Global Model

Over the last 10 to 15 years, many organisations have outsourced portions of their HR processes to third parties (like IBM), or they have built captive shared services (similar to what ANZ Bank has do...

What "Global" Really Means (and Why) The world of global shared services is vast, varied and littered with different definitions of what is a "global shared services". Is global having one loc...

Six Sigma has been the rage for a decade now, but Lean is fast becoming the new byword in quality and process efficiency. It’s about using less to give you more. Transactional lean is an...

I can rattle off the three-letter airport codes for over a hundred airports around the world. Pretty impressive, eh? OK, so it’s useless knowledge. But 35 years ago when I was beginning my...

The challenge The day I joined this company, I was given two deadlines. One was to present the metrics on cost benefit analysis of insourcing versus outsourcing HR Shared Services; and second was...