Transforming CX and EX With Generative AI

The IA World Series took place this September, and over the course of three region-specific days, we saw sessions cover a variety of important topics, such as end-to-end digital workflows, citizen developers, and no code/low-code technology. One of the timely conversations held during the Americas portion of the IA World Series focused on how conversational and generative AI can uplift not only the customer experience but also the employee experience.  For this conversation, SSON welcomed... To continue reading this story Click Here