employee experience

Explore top trends in hybrid work, AI, and workplace innovation with the 2025 Workplace Evolution Market Report...

Discover key tips from the panel discussion at SSON's CX event on building a solid EX foundation for effective CX optimization...

Is 'Coffee Badging' A New Culture or a Symptom of a Broken One? Find out with Kiran Ahuja's insightful article on this....

2025 Occupancy Intelligence Index reveals trends to optimize workplace space and experience.

Discover Maciej Piwowarczyk's top book recommendations to inspire GBS leaders to strive for excellence.

This week we're talking to Jonathan Tam, Head of APAC People Services, foodpanda. Jonathan will be speaking on the topic of – Employee Experience at Shared Services & Outsourcing Week Philippines.

Sally Fletcher sits down with Beverly Adams-Caine, Senior Manager, ESS Operations and Governance, Entergy to discuss how to elevate employee experience. From strong communication to training initiativ...

This week, we are revisiting a great article from last year’s Intelligent Automation World Series Virtual Summit, with top tips on how to make digitization meaningful to employees. Etienne Grisvard, H...

SSON was joined by Ana Flávia Cavagnoli, from Johnson & Johnson. Ana’s session, “Empowering Excellence: Top Tips for Creating a People-Centric Approach to Continuous Improvement”, discussed how to kee...

Seneena Fayas, Director of HR and Operations at Desert Dreams Group, delves into the best practices to elevate employee experience.

Recapping a timely session from the IA World Series focused on how conversational and generative AI can uplift both the customer and employee experience.

This report aims to explore the current challenges businesses experience in customer service, what organizations need to know to maximize their digital self-service implementation, and a case study de...