REPORT: Getting an ROI from RPA with an Enterprise-Scale Mindset

In 2021, the popularity of RPA tools and solutions has exploded. According to the Intelligent Automation (IA) Network 2021 State of the Industry Survey of over 250 senior digital transformation leaders, 43% of survey respondents cited they were currently leveraging an RPA solution. Another 40% said they were looking to invest in an RPA solution within the next year. When over 80% of a market is engaged with or pursuing a solution, the hype can’t be understated.

For RPA to deliver a measurable ROI it has to reach critical mass creating efficiencies across legacy systems and organizational siloes. This report will discuss the key challenges and opportunities to achieving scale with RPA, as well as provide a case study on how the credit union PSCU utilized attended and unattended RPA within its Center of Process Excellence to realize regulatory compliance with 100% accuracy across the business.

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