Is "Thinstaffing" the Future of Shared Services?

In 2010 I was leading shared services innovation work at a large consumer products company. To help "bring the outside in" I organized a meeting between our executive team and a small Silicon Valley startup that had developed an interesting solution to collect and retrieve information from any device. Now for a confession. This meeting was one of the "top 10 meeting fails" of my career. The comments from the start-up can pretty much be summed as follows… "Why would we waste our ti... To continue reading this story Click Here