Jon Hanley

I was chatting with the owner of a staffing agency, recently, about the challenges of finding good talent. He shared a story of a skilled Java programmer who turned down a role with a 30% salary in...

The conversation started over coffee with a friend who works at a European company that's been around for over 300 years. She was explaining the challenge of modernizing their web development team....

These days it's difficult to find a start-up company that isn't somehow associated with "the sharing economy" or "collaborative consumption." Simply browse the latest venture capital headlines, and...

In 2010 I was leading shared services innovation work at a large consumer products company. To help "bring the outside in" I organized a meeting between our executive team and a small Silicon Valle...

As Procter & Gamble continued to demand more from its shared services organization, it was clear that business as usual wouldn’t work. Something needed to be done in order to take the organization to...