The Philippines' Growth Led by Captive SSCs

The Philippines is host to one quarter of the shared services across the ASEAN region. Given its cultural affinity to North America the country has long been a favorite for voice-based support service. However, over recent years the government has invested significantly in supporting a broader array of business services. As a result, we have witnessed a more than six-fold growth of SSCs and BPOs since 2000. And while BPOs were the primary growth driver up to 2010 (they still account for nearly 2... To continue reading this story Click Here