The Philippines' Growth Led by Captive SSCs
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The Philippines is host to one quarter of the shared services across the ASEAN region. Given its cultural affinity to North America the country has long been a favorite for voice-based support service. However, over recent years the government has invested significantly in supporting a broader array of business services. As a result, we have witnessed a more than six-fold growth of SSCs and BPOs since 2000. And while BPOs were the primary growth driver up to 2010 (they still account for nearly 2...
