G6 Europe 2011 - Ritesh Idnani, COO, Infosys BPO
The Shared Services & Outsourcing Network Editor | 04/17/2012
When you consider the three "legs" of a BPO relationship -- advisor, provider, and client – it’s on the client side that there is room for development, in terms of "maturity, says RiteshIdnani, COO of Infosys BPO.
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