What do you get when you mix 6 of today’s leaders from the provider and consultant industry with a moderator in the shape of Gary Critchley, head of shared services at the Qatar Foundation? A fast-paced game show with some real discussions is the answer! Gary’s laser-like focus meant he didn’t let anyone wriggle out of questions or fob us off with pleasantries; instead, a discussion about end-to-end performance, changes in the traditional "BPO" market, and a taste of where th...
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