From Local to Global: Business Transformation and Contact Centre Excellence

Augmented Intelligence ● Future Workforce ● Continuous Improvement ● Process Digitalization

Local service delivery organizations in the Philippines often adopt a global strategy to align with global clients. At the same time, digitalization creates a need for agility and decision making at unprecedented speed to demonstrate the value at every touchpoint with both customers and employees delivering a personalized and consistent experience.


With bold digital investments, augmented intelligence has continued to transform in shared services and contact center environments to drive business transformation, cognitive performance and drive optimal customer service experiences.


However, the lack of structured data, need to optimize and re-design processes, unprepared workforce and inability to fully harness the potential of digital services remain key challenges inhibiting local delivery centers from meeting global demands.


The shift in emphasis has an important implication on how we operate shared services centers and global business services. To determine where you are today, where you want to be, and the actions needed to get there, join us at the annual Shared Services and BPO Week to understand, identify and plan your journey.

Check out our 6 workshops!
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A: Finance Bundling and Transformation: Delivering Strategic Business Value

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B: Building A Resilient and Agile Workforce with Change Management

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C: Driving Procurement for Strategic Sourcing and Contract Management

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D: Build your Own Business Continuity Framework and Principles

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E: Getting Robots Right: Accelerating Business Outcomes with your Automation Investments

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F: Scaling Interactions: Meaningfully Support Channels From Telephony To Digital

iphone image Process digitalization is a journey, not a destination!

Highlights & Key Achievements

250+

Attendees

100+

Practitioner Accounts

50

Brand New Speakers

50

C-Suite Executives

26

Dedicated Roundtable Discussions

20

Local Regulators as Mystery Delegates

6

Workshops to address your issues

Meet Our Speaking Faculty

Samir Kumar

Samir Kumar

Managing Director

JPMorgan Chase & Co.

Johan Fourie

Johan Fourie

Managing Director

Bayer Business Services, Philippines

Steve Harris

Steve Harris

Managing Director,

ANZ Global Services and Operations (Manila), Inc.

Roscoe Pineda

Roscoe Pineda

Chief Operating Officer

ANZ Global Services and Operations (Manila), Inc.

Dr. Omer Softic

Dr. Omer Softic

Senior Director, Asia Pacific Service Delivery Lead, Finance

Johnson & Johnson

Carlo Subido

Carlo Subido

President

Infocomm Technology Association of the Philippines

Ruben Carlo O. Asuncion

Ruben Carlo O. Asuncion

Chief Economist, Corporate Planning Group - Economic Research Unit

UnionBank of Philippines

Anthony Nool

Anthony Nool

Head of Controlling, SSC Manila

Henkel Asia Pacific Service Centre

Paul Bartley

Paul Bartley

Chief Operating Officer

Odfjell Driling

Sookie Chiongbian

Sookie Chiongbian

Head of Human Resources

3M Global Service Center Philippines

Teejay Gonzales

Teejay Gonzales

HR Transformation Director

the Coca-Cola Company

Jean-Claude de Vera

Jean-Claude de Vera

Former Vice President, GBS

LafargeHolcim

4 Reasons To Join #SSOPhilippines

Take advantage of these new event experiences!

Site Tours

Your opportunity to see how world-class GBS and SSO organizations operate!

#SSONCares

We pledge to donate a portion of every attendee ticket sold to local charities in Philippines.

CFO Boardroom

Elevate your future finance function through strategic & digital transformation.

#SSOWomen

For women to inspire one another and strategize solutions to optimally perform.

Our Notable Attendees Include

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Past Attendees Say It Best