The hybrid model is emerging as a forerunner in Asia – but Sakuntala Rao lists five different "nuances" with slight variations depending on the client’s needs. What’s important, she says, is to take an end-to-end focus, no matter where the different parts of the process reside.??Sakuntala Rao (Saku) is a Director in IBM's Growth Markets Global Process Services (GPS) Practice and is based in Bangalore, India. She joined IBM in 2003, and is currently responsible to grow the Fi...
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