Tech Demo: NICE Demos Enlighten AI, its New Business Problem Solving Solution

How to tap AI to better measure and drive human behavior – both of agents and of customers – to improve the overall customer experience. SSON's editor, Barbara Hodge, sat down with Larry Skowronek from NICE, to put the NICE Enlighten AI-driven solution through its paces. Not only can this AI solution drive improved agent and customer outcomes, but it can also be applied to drive improved sales effectiveness or fraud detection.AI is the capability your organization needs... To continue reading this story Click Here