Tech Demo: NICE Demos Enlighten AI, its New Business Problem Solving Solution

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Barbara Hodge
12/15/2021

Tech Demo: NICE Demos Enlighten AI, its New Business Problem Solving Solution

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By: Barbara Hodge, Barbara Hodge 12/15/2021

How to tap AI to better measure and drive human behavior – both of agents and of customers – to improve the overall customer experience. SSON's editor, Barbara Hodge, sat down with Larry Skowronek from NICE, to put the NICE Enlighten AI-driven solution through its paces. Not only can this AI solution drive improved agent and customer outcomes, but it can also be applied to drive improved sales effectiveness or fraud detection.AI is the capability your organization needs...

Tags: CustomerExperience agent behavior employee experience AI

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