At North America’s biggest shared services & outsourcing industry event (Shared Services & Outsourcing Week, Orlando March 7-9), the audience of near 800 delegates was surveyed on some of the focus areas for the conference – Analytics, for example, and how firms can best utilize the vast amount of data within their enterprises to make better, data-driven business decisions. At present, responses showed that data analytics is under-utilized in services delivery models, t...
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