SSON Intelligent Automation Global Market Report 2020 (H1)

With “data is the new oil” becoming the new slogan for boards and CEOs, the pressure has trickled down to GBS/SSO leaders and CIOs to get going. Indeed, the pressure is coming thick and fast from top and bottom.

Business transformation, RPA and Smart Automation have suddenly become the top priority for most IT organizations – but these are just as suddenly running up against a brick wall in the form of a bottleneck of data availability.

What’s the smart service delivery leader to do? Is there a proven approach available to a practical data strategy?

In this report, leading SSO and GBS practitioners get much-needed answers.

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