Agentic AI – The Next Evolution of the Automated Enterprise
Day Two | Wednesday 15th October
8:50 am - 9:00 am
Chairs’ Opening Remarks
9:00 am - 9:30 am
Strategic Foundations for Agentic AI: From Vision to Execution
Unpack the core elements of a successful Agentic AI strategy across people, platforms, and processes.
Real-world insights from a case study on implementing Agentic AI in complex organizations.
Explore the ecosystems and strategic frameworks enabling scalable, responsible AI integration.
9:30 am - 10:00 am
Digital Transformation & AI Governance
Daniela Elia -
Head of AI,
Barrenjoey
- Showcasing how a large enterprise will manage AI adoption and rise
- Explaining governance frameworks for trust, ethics, and oversight
- Providing a playbook for balancing innovation with compliance
10:00 am - 10:45 am
The Ethics & Governance of Agentic AI
Daniela Elia -
Head of AI,
Barrenjoey
Ruth Santangelo - Director - Data, Digital and Automation, Optus
A real-world look at how an organization built an ethical AI framework to ensure responsible autonomy:
Challenges in AI ethics, from bias to regulatory hurdles.
How governance models ensure compliance and accountability.
Best practices for ethical AI deployment in high-stakes environments.
10:45 am - 11:15 am
Automated Enterprise: Technology Demonstration Drive
11:15 am - 11:45 am
Morning Break and Networking
11:45 am - 12:15 pm
Balancing Trust, Personalisation & Automation in Decision-Making
Nella Luan -
Responsible AI Centre of Excellence Lead,
Commonwealth Bank
Exploring how automation can enhance customer trust without compromising transparency
Best practices for designing personalised, responsible AI-driven experiences
Building ethical, compliant frameworks for automated decision-making at scale
12:15 pm - 1:00 pm
Panel: Rethinking Customer Experience with AI Agents
Greg Stivala -
Head of Product Management, Digital Services,
Service NSW
Ruth Santangelo - Director - Data, Digital and Automation, Optus
Reimagining how AI will elevate the customer journey
Discussing where human empathy and AI efficiency should intersect
Offering insight into customer trust, personalisation, and automation
1:00 pm - 2:00 pm
Lunch and Networking
1:45 pm - 2:30 pm
Human-Centric Design in the Age of AI-Driven Autonomy Panel
Paul Donoughue -
Producer, Innovation Lab,
Australian Broadcasting Corporation
Greg Stivala - Head of Product Management, Digital Services, Service NSW
Malcolm Wanstall - Vice President Data, Cochlear
Can humans and AI truly co-exist in decision-making?
Industry leaders weigh in. Reimagining work: What AI-driven autonomy means for leadership, strategy, and culture.
How do we design organizations where AI enhances, not replaces, human intelligence?
2:30 pm - 3:15 pm
Panel: What’s Next – The Evolution of Agentic AI in 2026 & Beyond
Predicting future trends in autonomous agents and smart systems
Exploring new applications, regulatory shifts, and technical milestones
