Tuesday, October 23, 2018
8:30 am - 9:00 am Breakfast
9:00 am - 9:05 am Chairman's Recap
9:05 am - 9:45 am Increasing Stakeholder Engagement: 5 Techniques to Build Stronger Relationships with Internal Customers
Ask a handful of procurement practitioners what their top challenges are, and many will say, “engaging stakeholders.” The ability to effectively engage and win support of internal customers is a core component to procurement success. This session is all about improving procurement stakeholders engagement (beyond transactional) with proven strategies.
- Achieve significant improvement in internal customer satisfaction
- Increase proactive engagement for sourcing
- Develop a formal way to measure engagement and internal customer satisfaction
Chris ChandlerFormer VP, Global Strategic Sourcing
9:45 am - 10:15 am Business Meeting
10:15 am - 10:45 am Business Meeting
10:45 am - 11:15 am Panel: How, Why and In What Ways Digital Impacts the Value Chain From Source-to-Pay
Companies that sell products and services are going through a transformation as a result of deep dive access and insights into customer behaviors. Enabled by digital connectivity, and slice and dice data integration capabilities; access to real-time analytics provides a platform for the smart business to connect across the value chain. Outcomes-based business models for SVP increasingly couple product functionality and services, creating turn-key customer support. This session addresses the strategies, building blocks, and applications that best leverage the new digital advantage for procurement risk mitigation and cost optimization. See how an industry leader exploits the promise of digital: Artificial Intelligence (AI), Internet of Things (IoT), Cloud-technologies, spend analytics and more.
· Exploring an enterprise use-case scenario: promise, perils and potential
· Hearing how IoT is changing product companies into IT companies and why it matters
· Knowing where to start, key challenges to adoption and compliance
The World Bank Group
Melani Wilson SmithVP, Procurement & Business Services
The Department of Homeland Security
11:15 am - 12:00 pm Risk Mitigation in the New Protectionist Age
Navigating sourcing in a volatile trade agreement climate has become one of the most important topics, and critical subjects discussed in any boardroom. Major companies across many industries from food and beverage to auto-manufactures to farmers are being impacted.
Hope and fear do not qualify as a strategic plan. As procurement executives do we have any options? If so, what are the options? Join this engaging discussion designed to provoke discussion around navigating sourcing in a VUCA world.
Ermal ShehuHead of Global Procurement Finance and Analytics