Generative AI for Shared Services & GBS

September 16 - 19, 2024 | Houston, TX

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Cristopher Taylor

Senior Global Human Resources - Operational Excellence Leader PayPal

Main Conference Day One - Wednesday, September 18, 2024

12:00 PM Use-Case: Introducing Eva, PayPal’s Versatile Virtual Agent

PayPal’s customer support faces a dual challenge: providing timely assistance to users while ensuring efficient internal communication among support agents. Their new virtual agent, Eva, exemplifies the future of human-machine interactions. As businesses embrace conversational virtual agents, Eva’s versatility shines—empowering customers, streamlining support, and fostering collaboration among employees. Join us in exploring Eva’s journey and discover how it redefines the way we engage with digital systems.

Check out the incredible speaker line-up to see who will be joining Cristopher.

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