Generative AI for Shared Services & GBS has everything you’d expect from this premier event: expert speakers, functional tracks, in-depth workshops, and a lively Innovation HUB. Gain perspectives on challenges, ...
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Discover the transformative potential of Generative AI at our brand-new conference this fall! Join us in Houston, TX, September 16-19, for the Generative AI for Shared Services & GBS Conference. Explore the evolving landscape of Generative AI, its impact on shared services, and gain insights into emerging job roles and...
With more than three years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything...
This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access...
The pandemic put a spotlight on manual invoice processing and paper plagued workflows. Shared Services teams found themselves thrust into remote work with operations that still relied on paper-based processes executed with manual workflows and handoffs. When office doors started to close, documents remained locked inside and new deliveries stacked...
The "Ask the Expert" booklet compiles strategic advice from shared services and GBS leaders on critical topics like stakeholder alignment, employee engagement, recruiting talent, and performance metrics. By accessing a copy, you gain actionable tips and best practices to tackle your organization's unique challenges on the journey to shared services...
With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riles Jones, a Customer Service Operations Manager with Texas Instruments. That's when she reached out to Infosys BPM, who - with an impactful, award-winning modernization program - delivered enhanced efficiency, rising customer satisfaction scores, as...