Ever wish you could get inside the minds of other HR Shared Services leaders? Good news, we asked, and they answered. In our exclusive Q&A article, “5 HR Shared Services Executives on Current Priorities, Challenges, & What’s Next,” we sat down with senior HRSS leaders to uncover how they’re navigating today’s biggest shifts in HR operations.

Here’s a sneak peek at what you’ll learn:

• AJ Golden (Sr. Director, Global Payroll & HRSS, Edgewell Personal Care) on maximizing operational efficiency and enhancing teammate experience, even on a tight budget.
• Astrid Whitley (HR Director – HR Central) on building a culture of service excellence and where AI tools make the biggest impact.
• Tom Nesteruk (SVP HR/Associate Chief People Officer, AdventHealth) on end-to-end AI integration and delivering a consumer-grade employee experience.
• Max Dubroff (Sr. Manager of HR Solutions, Sandia National Labs) on why human connection still matters, and how bots can support it.
• Tom Sterling (VP, People Solutions Operations, Cox Automotive) on training “utility players,” and blending automation with human touch.

These HRSS leaders are tackling the same challenges you face — and they’re revealing the strategies, priorities, and lessons driving shared services forward in 2025. Request your copy here and we’ll email it straight to your inbox.

HR Shared Services is no longer just about efficiency—it’s the engine driving business transformation. In 2025, HRSS leaders must go beyond automation and cost savings to create a seamless, data-driven, and employee-centric experience.

Discover the top 10 trends shaping the future of HR Shared Services:

• The AI Revolution in HRSS
• The Rise of Employee-Driven HR
• Measuring What Matters
• The Hybrid Work Imperative
• Data-Driven Decision Making
• Read the listicle to uncover all 10 trends, plus key takeaways and essential metrics for HRSS success!

To stay ahead, HRSS leaders must embrace change, leverage new technologies, and drive continuous innovation. Click here to request a copy of the full listicle and gain the insights you need to lead HR Shared Services into the future.

Simplify HR Metrics with the KPI Cheat Sheet!

Clear definitions for HR metrics are crucial to streamline your processes and drive success. Download our HR Shared Services KPI Cheat Sheet to ensure accuracy and alignment across your team.

Benefits:

• Eliminate confusion around key metrics like Time to Hire and Cost per Hire
• Align your HR team with consistent, clear definitions
• Improve decision-making with accurate, easy-to-understand data

Access your complimentary copy now and optimize your HR shared services operations! Request a copy via email here.

HR transformation is accelerating, and top HRSS leaders have shared their expertise on AI, automation, and continuous improvement. Access these exclusive presentations to discover the latest strategies driving efficiency and impact.

Featured Presentations & Speakers:

• Morgan Shannon, Senior Director - Human Resources Shared Services, New York–Presbyterian, dives into strategic engagement to increase utilization of HR shared services, emphasizing proactive strategies to enhance employee awareness, engagement, and satisfaction, driving organizational efficiency and success.
• Wendy Bowers, Associate Vice President HR Shared Services Operations, Ascension, lends first-hand experience on transforming the hire-to-retire process through centralization, automation, and continuous improvement to enhance the associate experience and boost customer satisfaction.
• Bernadette Bargnesi,Director, HR Shared Services, Delaware North discusses transforming to a centralized HR Shared Services model, with the goal of improving efficiency, consistency, and the overall team member experience.

Stay ahead of HR transformation with expert insights from top industry leaders. Request a copy via email here.

Unlock insights from HR thought leaders. Explore the critical role of building future leaders in HR shared services through exclusive interviews with industry experts. Mercedes Sullivan, VP of People Transformation at McKinley Companies, and Stephanie Ernsting, Senior Director of HR Shared Services - North America at Amcor, share their valuable insights on overcoming challenges and seizing opportunities.

Key themes of the Interviews:

• Utilizing Technology and Social Media: Learn how to effectively showcase the value and potential of HRSS careers to younger generations.
• Mentorship and Coaching: Discover the impact of mentorship on leadership styles and employee engagement.
• Continuous Learning and Development: Explore initiatives to foster a culture of learning and development within HRSS.
• Career Pathways: Understand how to highlight unique opportunities for growth, development, and impact within HRSS roles.

Sound interesting? Read the interviews today! Click here to have your copy emailed to you.

In today's fast-paced HR landscape, managing employee expectations during transformations is crucial for success. Transitioning from informal methods to a centralized support system, while challenging, offers clear benefits.

Gain exclusive access to insider strategies in the newly released Thought Leader Interview with Karen Keenan, SHRM-SCP, Sr. Director HR Shared Services, Envision Healthcare. What this interview covers:

• Enhancing employee experiences
• Improving efficiency through centralized support
• Managing change and communication
• Using feedback loops for continuous improvement

Don’t miss out on this valuable resource! Click here to request a copy.

With more than three years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything digital,” the recognition that automation is a game-changing capability, and the adoption and expansion of new service lines. This interactive report provides some of the most influential trends that will impact your Shared Services operation in the year ahead, and ensures you face the future well-prepared.

Whether you're a seasoned professional or new to the field, this resource helps you refine your understanding and enhance your team's efficiency, collaboration, and innovation in the HR and Global Business Services (GBS) sectors. Use this infographic to stay sharp on the basics and advance your knowledge of HR acronyms.

This article explores the essential strategies for integrating AI responsibly within HR operations. It emphasizes transparency, accountability, bias mitigation, security, privacy protection, and employee empowerment. Access a copy for practical steps to navigate the evolving technology landscape while maintaining ethical standards and enhancing overall efficiency.

This piece offers actionable insights on the importance of mutual trust, leadership accountability, values alignment, recognition strategies, and tech integration. Discover how these strategies can elevate both your team and organization.

Check out the article, Empowering Employees to Embrace PTO which highlights six practical tips to empower employees to confidently take the time off they deserve. Access your copy now!

Shared Services have come a long way since their inception, thanks to the power of automation, digitization, and the evolution of work. With an unwavering focus on process excellence, shared services have emerged as a crucial driver of success. This virtual analytics workbook takes you through the most pressing trends in North American shared services right now.

There are a number of challenges facing shared services organizations (SSOs) right now, some of them include; the struggle to retain talent, teams working to bring their processes up to speed with the latest automation technologies, delivering the Global Business Services (GBS) model all the while adapting to hybrid work environments.

This report details the top 5 trends shaping the SSO space right now!

Unlock the Boundless Potential of Generative AI (Gen AI)! Embark on an exciting journey into the future of finance shared services with our insightful article. Delve into the remarkable ascent of this cutting-edge phenomenon, uncover how industry leaders harness Gen AI, learn how it can effortlessly revolutionize your business in just four steps, and catch a glimpse of the limitless possibilities it holds. Don't miss this opportunity – Read it now!

In today's competitive business landscape, attracting and retaining top talent has become crucial for organizations' success. Shared services play a significant role in this pursuit by offering a centralized model where HR activities, such as recruitment, payroll, benefits administration, and employee relations, are consolidated and delivered as services to various business units within an organization. This report explores how shared services can attract top candidates and foster engagement and commitment to the organization's growth and prosperity, featuring valuable statistics and an infographic questionnaire answered by hundreds of shared services professionals. Read it now! 

Shared services and global business services (GBS) professionals are key to enhancing customer experience across the entire enterprise. By leveraging their skills and knowledge, organizations can consistently deliver high-quality services that meet or exceed customer expectations. In order to help drive a positive customer experience, however, shared services and GBS centers will increasingly rely on new and emerging technologies. Read it now!

The domain of intelligent automation is experiencing rapid progress, characterized by a continuous flow of advancements. This swift evolution is propelling the modern business landscape to unprecedented heights of development. In this article, we delve into the top five breakthroughs that demand careful attention. Will these advancements truly skyrocket and permanently reshape the business world? Are they poised to revolutionize the day-to-day operations of your organization? Perhaps you are already fully immersed in their transformative impact.

The future of intelligent automation holds a prominent role in all upcoming business endeavors. It ensures the perpetual integration of innovative solutions within this field. The only remaining question is: how quickly will these advancements gain momentum? Interested in learning more about these advances in intelligent automation? Read the report now!

In preparation for SSOW this September, SSON Digital sat down with Jim Hankins, the Executive Director of HR Shared Services at University of California, Davis, to discuss the upcoming event and the state of HR in Shared Services. During our conversation with Jim, he shared insights into how HR departments are changing their culture to accommodate a shifting workforce, why technology continues to drive the future of HR, and how attendees can get the most out of their trip to SSOW. Jim also shared one of his biggest concerns in HR today... the employer-employee value proposition, where Jim believes businesses are not offering enough benefits to retain hard-working employees nor doing enough to help them grow their careers. To read how Jim would re-draft this value proposition, make sure to read the report today!

In the past two years supply chains have faced issues with sparse resources, delayed digital transformations, and shifting consumer attitudes. Procurement experts are struggling to keep up with these challenges, and they are hoping advancements in technologies can help alleviate their struggles. Before SSOW, SSON Digital wanted to sit down with Dr. Arnd Hirschberg, the current CPO and Head of Supply Chain (Industrial Applications) at Siemens Energy, to discuss some ways to overcome these supply chain challenges. During the conversation, Arnd repeated the importance of transparency across a supply chain in ensuring that both businesses and suppliers understand what contracts are causing dilemmas. Read it today!

The role of today's Finance lead is about far more than cost-effective processing, cash management and control. Over the past two decades, the Shared Services and Outsourcing Network (SSON) has tracked the evolution of Finance to what is today a data-driven and intelligence-enabled seat of decision-making. And while not every organization is there yet, the trend across enterprises is pointing in the same direction.

The question presents itself, therefore: How do CFOs set their targets, today? How do they define their roles in the digital enterprise? What is their value-add, as financial processing falls into line?

Download SSON's report to learn more.

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.

If you have any questions or are having trouble viewing the presentation, email us at enquiryiqpc@iqpc.com to let us know and we’d be happy to help!

Global business services have grown exponentially over the past 5 years. And it is no surprise the intelligent automation revolution has been occurring simultaneously. With the consistent growth and competition in the industry, staying ahead of the trends has become a critical component of strategy. As a result of mutual growth, the digital revolution and GBS have formed a vital relationship. Learn more about how the growth in GBS has supported digitlaization in this info-graphic from SSON.

Over the past two years, the essential skills for a GBS leader have changed, and according to Sumit Mitra, they will change again over the next two years. Sumit is the CEO of GBS for Tesco and a member of SSON’s Global Advisory Board. SSON Digital spoke with Sumit about the future skill sets of a shared services leader. During the conversation, Sumit highlighted why digital savviness and emotional intelligence are two skills that have emerged in recent years and are sure to continue being important for any leader in the future. Sumit also shared his advice for any professional looking to shift their career into the shared services leadership space. Read it now!

Even though RPA is a great shared services enabler, some still fail to scale the processes across their entire enterprise. Learn more about how to scale your RPA succesfully from the start with these 5 helpful tips!

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journeys. Download this interview to learn about their SS journeys. 

Check out the hottest tips and takeaways from SSOW in 2022. Talking points include Gen Z employees, GBS, leadership, value proposition, management and so much more. Read it now! 

This interactive report maps out the 479 Captive/Hybrid SSCs across the U.S. West Coast. Play with the data to answer core questions such as:

• Where are the SSCs hotspots in the West Coast?
• What functions are most popular & what are the emerging functions?
• What industries are performing domain specific functions?
• What industries & company size are locating their SSCs in the West Coast?
• Where in the West Coast is there most demand for shared services talent?