Global Consistency, Local Reality: Scaling Parental Leave Across 44 Countries

How S&P Global balanced one experience with 44 sets of rules

Designing a global parental-leave journey isn’t about picking a tool - it’s about separating a consistent core from country-by-country nuance, then keeping both current.

This concise guide distills Tiffany Clark’s playbook for scaling parental leave across 44 countries - covering product mindset, configure-over-customize guardrails, knowledge in the flow, clear human handoffs, and what’s next with AI nudges. Use it to:

✅ Apply a simple model for global baseline + governed local addenda

✅ Reduce technical debt by favoring configuration and reusable patterns

✅ Embed guidance where work happens and cut avoidable tickets

✅ Set smart triage rules (e.g., “>3 exceptions = human”) and measure impact with time × volume + sentiment

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