HR Shared Services & Outsourcing Week Conference
HR Shared Services Circle #1 Recap
HR Shared Services Circle Recap: Driving Self-Service Success Without Major Investment
The HR Shared Services Circle is an invite-only forum where senior HR leaders come together to share candid insights on today’s most pressing challenges.
In our August session, hosted by Tess Rideout, Director, HR Shared Services Operations at Advocate Health, members explored practical, low-cost strategies for boosting self-service success.
Key Takeaways
- Change management is ongoing - persistence and clear communication are critical
- Knowledge bases matter - well-maintained content drives adoption and trust
- Business partner engagement is key - early involvement helps align stakeholders
- Collaboration strengthens outcomes - leaders emphasized the value of peer learning and support
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