HR Shared Services Circle - April Recap

How Do HR Shared Services Leaders Lead Change When They're Not the One Calling the Shots?

The HR Shared Services Circle is a forum where senior HR leaders come together to share candid insights on today's most pressing challenges.

In our April session, led by Stacy Marshall, Director, HR Shared Services & Systems, People Analytics and HR Programs at Lifemark Health Group, members discussed how to drive change through influence, credibility, and practical guardrails when decision rights sit elsewhere.

Key Takeaways:

• Follow the real decision network: Identify who influences outcomes beyond the org chart
• Make data quality a credibility lever: Get it right the first time to protect trust and reduce risk
• Set guardrails to limit exceptions: Standardize repeatable work while involving HRBPs where judgment is needed

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