HR Shared Services Circle - June Recap

How Do HR Shared Services Leaders Lead Change When They're Not the One Calling the Shots?

The HR Shared Services Circle is a capped, small-group forum where senior HR leaders come together to share candid insights on today's most pressing HRSS challenges.

In our June session, led by Stacy Marshall, Director, HR Shared Services & Systems, People Analytics and HR Programs, members discussed how HRSS teams influence decisions, reduce process exceptions, protect data quality, and test small pilots when decision rights sit elsewhere.

Key Takeaways:

• Follow the real decision path: Identify the formal approver, informal influencer, risk owner, and team responsible for the process after launch
• Limit exceptions before they create hidden work: Document what can vary, who approves it, and when it needs review
• Treat data accuracy as a credibility issue: Check correction timing, duplicate profiles, and employee identifiers before using reports with senior leaders
• Use pilots to prove workload movement: Test smaller process changes first, then measure cycle time, case volume, or manual steps removed