HR Shared Services & Outsourcing Week Conference
The Three New Rules of HR Shared Services
What does the future of HR Shared Services look like? It’s already taking shape - and it doesn’t follow the old blueprint.
In this article, we explore how leading organizations are reengineering HR Shared Services with a bold focus on skills-based models, AI-powered delivery, and frontline-first design.
You’ll learn:
- Why companies like Unilever, GSK, and Sun Life are reorganizing work around skills - and the technologies powering that shift
- How HRSS teams are deploying generative AI to scale Tier 0 service, reduce resolution time, and elevate HR agent roles
- What it takes to design truly inclusive HR services for the 80% of workers who don’t sit at a desk - and the business impact that follows
- Where leading organizations are seeing measurable gains in efficiency, agility, retention, and EX scores
If you’re rethinking your HRSS strategy for 2025 and beyond, this article offers timely insight and practical takeaways from across the field.
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