Trusted Data, Trusted HR

Is your HR Shared Services AI strategy built on data you can defend?

AI has moved from a side topic to a standing agenda item, but "moving fast" only works when HR can stand behind the decisions AI informs. In this article, we break down key takeaways from an interview with Zundra Bryant, Senior Vice President, Global People Experiences and Services at Cushman & Wakefield and HR Shared Services & Outsourcing Week speaker, on what real AI readiness looks like for HR Shared Services: Trusted Data → Governed Demand → Defensible AI.

✅ Assess your people data foundation with clear ownership and simple quality metrics (completeness, timeliness, consistency)

✅ Put governance around AI and tool demand so you avoid sprawl, duplication, and wasted spend

✅ Filter use cases through enterprise impact so pilots don't outpace readiness

✅ Build an AI approach your organization can explain, audit, fund, and rely on

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