Historically, HR Shared Services has often been seen as a back-office function, focused on transactional tasks. To truly maximize its potential, HR Shared Services must shift its focus from delivering transactional tasks to instead delivering exceptional customer experiences and driving business growth. But what does it truly mean to be customer-centric in HR Shared Services? Expanding your service offerings to include higher-value services like employee relations, labor relations, and organizational development to offer your customers more than just transactional support is seen as a necessary part of that journey. In this session our speaker will discuss how to: 

• Prioritize the employee experience by understanding their needs and delivering exceptional service. 
• Utilize HR technology to streamline processes, automate tasks, and provide a seamless employee experience. 
• Use data analytics to measure performance, identify trends, and make informed decisions to drive business success.