Empowering Service Delivery with Talent and Technology

Shared Services & Outsourcing Week Conference

8 - 11 December 2025

Cairo, Egypt

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Shared Services & Outsourcing Week Conference

8-11 December 2025

Cairo, Egypt

In today's ultra-competitive landscape, the ability to accelerate value creation and address maturity gaps is crucial for not only shared services center (SSC) professionals, but for BPO delivery center and Global Capability Center (GCC) professionals, which all exist en masse in the Middle East & Africa. The Shared Services and Outsourcing Week (SSOW) brand has shown the world over the most impressive case studies, hosted the most in-depth workshops, and facilitated the most eye-opening conversations during our signature SSOWeek programs. We now take the most trusted brand in shared services and GBS to the Middle East.

The region is proving that utilizing shared services is a win-win both for multinational organizations looking for a lower-cost center option that can build value for the business, and regionally owned conglomerates taking advantage of a widely proven delivery model. An event providing tools and strategies for the SSO industry in the region to not only ensure their fundamentals are best-in-class, but to also give direction on how to leapfrog up the maturity curve could not come at a better time.

Join us as we talk talent, AI, culture, KPIs and metrics and how to go from a nice to have to an essential part of the business. Join us at Shared Services and Outsourcing Week Middle East & Africa.

Event Guide

Visionary speakers

Visionary Speakers Include

Shivani Kaushal

Head of HR, Group Contingent Workforce

UAE Banking Industry

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WE HAVE WELCOMED

30 years of
Shared Services Excellence

13,000+

Attendees

3,000+

Speakers

5,000+

WHAT WE WILL TALK ABOUT

Key Themes for 2025

Diverse Talent Activation

Unlock the region’s rich talent pool to build high-performing SSOs, strengthen customer insight, and increase agility across your operations.

AI-Led Value Creation

Embed AI and intelligent automation to move beyond efficiency - structure your data, pilot the right use cases, and deliver measurable enterprise value.

Accelerating Value Delivery

Design end-to-end processes, tighten governance, and apply analytics to turn quick wins into scalable, enterprise-wide performance gains.

Leapfrogging the Maturity Curve

Fast-track from foundational SSO to GBS with proven playbooks, global process ownership, and change management that drives next-level impact.

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Wondering what's in store?

Get the SSOW Middle East & Africa Event Guide for a clear snapshot of this year’s agenda, speakers, and case studies - plus the themes shaping shared services across the region.

From AI-powered value and diverse talent strategies to fundamentals and next-level maturity, it’s your best preview of the conversations and takeaways you can’t miss.

Everything you need, in one easy download.

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Attendees are Raving

"I don’t get the energy I get locally that I get with SSON. It's great to be with like-minded people. We’re talking the same language. This service that’s being provided to people is worth every penny. That’s why I like being a part of it. People should not miss out on this opportunity."

"[SSOW] gives you the opportunity to realtime benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.”

"It was very educational for me both as a presenter and an audience member. I was particularly impressed with the thoughtful curating of sessions to build upon ideas throughout the week. I gained valuable new insights into overall business strategy and the SSO and BPO models by hearing recurring themes from various perspectives, which I can now apply."

"...It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about how people are thinking about cognitive technologies, such as OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.”