Shared Services & Outsourcing Week

December 08 - 11, 2025 | Cairo, Egypt

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Harness Talent, Embed AI, and Prioritize Value to Propel Service Delivery in the Middle East to Next-Level Success

An event for the service delivery industry in the Middle East has never been needed more.

In today's ultra-competitive landscape, the ability to accelerate value creation and address maturity gaps is crucial for not only shared services center (SSC) professionals, but for BPO delivery center and Global Capability Center (GCC) professionals, which all exist en masse in the Middle East. The Shared Services and Outsourcing Week (SSOW) brand has shown the world over the most impressive case studies, hosted the most in-depth workshops, and facilitated the most eye-opening conversations during our signature SSOWeek programs. We now take the most trusted brand in shared services and GBS to the Middle East.

The region is proving that utilizing shared services is a win-win both for multinational organizations looking for a lower-cost center option that can build value for the business, and regionally owned conglomerates taking advantage of a widely proven delivery model. An event providing tools and strategies for the SSO industry in the region to not only ensure their fundamentals are best-in-class, but to also give direction on how to leapfrog up the maturity curve could not come at a better time.

Join us as we talk talent, AI, culture, KPIs and metrics and how to go from a nice to have to an essential part of the business. Join us at Shared Services and Outsourcing Week Middle East.

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SSOW Takes Your Teams to the Next Level and Reinvents the Status Quo

Design customer-centric processes to improve communication, promote company culture and exceed expectations across the organization
Unlock the strategic value of your SSO by bridging the back, middle and front offices
Embrace the digital revolution and quantify the impact of automation and AI into tangible ROI
Solidify the basics and ensure you are building, maintaining and growing a cutting-edge SSO
Leverage data management and analytics to drive insights and continuous improvement
And much, much more.

Attendees are Raving

"I don’t get the energy I get locally that I get with SSON. It's great to be with like-minded people. We’re talking the same language. This service that’s being provided to people is worth every penny. That’s why I like being a part of it. People should not miss out on this opportunity."

"[SSOW] gives you the opportunity to realtime benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.”

"It was very educational for me both as a presenter and an audience member. I was particularly impressed with the thoughtful curating of sessions to build upon ideas throughout the week. I gained valuable new insights into overall business strategy and the SSO and BPO models by hearing recurring themes from various perspectives, which I can now apply."

"...It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about how people are thinking about cognitive technologies, such as OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.”