Khiv Singh

Senior Vice President Prohance

Main Day One: Tuesday, June 3, 2025

1:15 PM Humanizing Shared Services: Balancing Efficiency, Employee Experience, and Retention

As shared services evolve, the push for efficiency must be balanced with employee engagement and well-being. This session explores how analytics can help organizations avoid trade-offs between productivity and experience.

We'll introduce a Four Quadrant Framework to assess where teams stand on the efficiency-experience spectrum, and examine HR interventions that improve outcomes on both fronts. By layering attrition data with these insights, we’ll also showcase how ProHance’s RRI (Retention Risk Index) solution can guide strategic decisions to reduce talent risk and enhance organizational resilience.

Check out the incredible speaker line-up to see who will be joining Khiv.

Download The Latest Agenda

In Partnership With:

Shared Services

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